Refund policy

Return and Refund Policy

Our Commitment to You

At ShopsVibe.in, we stand behind the quality of our curated products. We want you to shop with absolute confidence, knowing that if something isn't exactly right, we are here to make it right.

Return Timeframe

You have [3 DAYS] from the date your order is delivered to initiate a return or exchange. If [10 DAYS] have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in the original packaging, with all protective seals, tags, and manuals completely intact.

  • You must be able to provide a receipt or proof of purchase (such as your order number).

Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned or refunded:

  • Intimate apparel, innerwear, or sanitary goods.

  • Health and personal care items (including skincare or cosmetics with broken seals).

  • Downloadable software products or digital gift cards.

  • Perishable goods (such as food or flowers).

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Damaged, Defective, or Incorrect Products

We rigorously check our products, but if your item arrives damaged, defective, or is not what you ordered, we will fix it immediately.

  • Please contact us at [   ] within [7 HOURS/DAYS] of delivery.

  • Include your order number and clear photographs/videos of the damaged item and the original packaging.

  • We will arrange a free replacement or a full refund, and we will cover all associated reverse shipping costs for defective items.

Exchange Options

If you need to exchange an item for a different size, color, or variant, the fastest way to ensure you get what you want is to return the original item. Once your return is accepted, you can make a separate purchase for the new item. Alternatively, you can contact us at [   ] to see if a direct exchange is possible for your specific product.

Return Shipping Costs

  • For Defective/Incorrect Items: We cover 100% of the return shipping costs. We will either arrange a reverse pickup or reimburse your shipping fees.

  • For "Change of Mind" Returns: You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Process and Timing

  1. Inspection: Once your return is received at our facility, our team will inspect the item to ensure it meets our eligibility criteria. We will send you an email to notify you that we have received your returned item and whether your refund has been approved.

  2. Processing: If approved, your refund will be processed automatically.

  3. Timing: A credit will automatically be applied to your original method of payment (or via bank transfer for COD orders) within [5 TO 7 ] business days.

    • Note: It may take additional time for your bank or credit card company to officially post the refund to your account.

Need Help?

If you have any questions about starting a return, our support team is ready to assist you. Contact us anytime at [   ].